Delivery Information

Shipping & Delivery

    (International) We are truly dedicated to our customers wherever they are. As such, we are shipping products around the world as long as we can assure they're safe transportation. If you want shipment outside Romania, please contact us before making any order, to confirm that we can actually send the package to your specific location. However, the actual international shipment cost will be 100% supported by the customer unless we do specify otherwise. We do reserve the right to make discounts or make free shipments for important and reliable customers. Please be aware that shipment cost may vary due package weight and destination, as well as insurance value. Be advised that shipment order may not be processed if the order doesn't reach a certain quantity or value. Also, we do reserve the right to refuse shipment for customers that are not reliable or accused of any kind of fraud or deceive.

    (National) Shipment around the country is mostly assured by courier services or our personal services if we consider it proper. The actual national shipment cost will be 100% supported by the customer unless we do specify otherwise. The customer if free to choose any preferential courier service and delivery method. We do reserve the right to make discounts or make free shipments for important and reliable customers. Please be aware that shipment cost may vary due package weight and destination, as well as insurance value. Be advised that shipment order may not be processed if the order doesn't reach a certain quantity or value. Also, we do reserve the right to refuse shipment for customers that are not reliable or accused of any kind of fraud or deceive.

Be advised that shipment time may vary due equipment availability, global weather conditions and activity priority. We always inform our customers of the shipment time and situation as soon as the information is available to us.

If we do not specify otherwise, the shippment will take place after we receive the payment confirmation for the actual order.

In-Store Pickup, Return and Pickup Contact

    Stream Networks offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. Stream Networks will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you reminder or two, just in case it slips your mind. If you don’t pick up your order, Stream Networks may cancel it.

    If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Stream Networks is not responsible for actions taken by the third party once your item(s) have been picked up.

Certifications

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